The connect portal and phone lines are now suspended as a result of the current measures in place to manage the current Covid-19 situation. At this time and in order to support you, we have an extended timescale of 45 days following installation for warranties to be registered. In the event that we are still not in a position to restart the service then, we will provide a further update on this to ensure that your warranties can still be registered later to ensure focus at this time remains on essential work. Please bear with us during this time as we try and keep disruption to your experience as minimal as possible.

Contact Us

Ideal Partnership Unit 9, 12 O'Clock Court Attercliffe Road Sheffield South Yorkshire S4 7WW
0330 333 1512
Ideal Boilers PO Box 103 National Avenue Kingston Upon Hull East Yorkshire HU5 4JN
01482 498660

Customer Service

We are committed to delivering the highest levels of customer service. With over 100 years of experience in the heating industry, we know how important confidence and trust is to our customers.

Get in touch via email, phone or Twitter.

View Customer Service Charter
Customer Service Phone: 01482 498660
Sales Orders and Enquiries Phone: 0870 8498056
Technical Help Phone: 01482 498663
Parts Phone: 01482 498665
Main Reception Phone: 01482 492251

Meet Your Dedicated Team