The connect portal and phone lines are now suspended as a result of the current measures in place to manage the current Covid-19 situation. At this time and in order to support you, we have an extended timescale of 45 days following installation for warranties to be registered. In the event that we are still not in a position to restart the service then, we will provide a further update on this to ensure that your warranties can still be registered later to ensure focus at this time remains on essential work. Please bear with us during this time as we try and keep disruption to your experience as minimal as possible.

Corporate Social Responsibility.

At Ideal we encourage dialogue with local communities for mutual benefit. We support and encourage our employees to help local community organisations and activities in our area along with charitable organisations on a national basis.

Our Customers.

Our customers can be assured that at Ideal we uphold our values of integrity, partnership and fairness in our relationships with all of our stakeholders.

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Ideal Environment.

At Ideal, conservation of the environment is a priority for us. Our heating solutions are designed to have as little impact on the environment as possible and are 100% recyclable. Ideal has maintained certification for the ISO 14001 Environmental Management System Standard since 2004. This demonstrates our ongoing commitment to continually improving our environment. As an organisation, there is no waste that we create in our manufacturing process or product that cannot be recycled or reused. We are committed to zero landfill.

Ideal Community.

We are particularly proud of our commitment to our apprenticeship programme. We offer 4 to 5 year apprenticeships in a wide range of engineering disciplines. These apprentices form an important part in our succession planning strategy in these specialist fields. Ideal work closely with local primary and secondary schools to develop and support curriculum activities and to promote engineering as a career.


Ideal Employees.

Ideal has been an accredited Investor in People for over 20 years. We are proud of this achievement as it demonstrates our ongoing commitment to people and continuous business improvement. We believe that every employee needs to understand how their output contributes to the customer and product journey. The alignment of individual output to business goals lies at the heart of our goal deployment and personal development processes. We provide and maintain a clean, healthy and safe working environment and manage risk through our safety management system which is OHSMS 18001 accredited.

Our Corporate Social Responsibility Programme.

Ideal Boilers will work in partnership with you to personalise a CSR package to meet your requirements. Whether it’s training opportunities, tenant energy awareness sessions, or sponsorship of a community project, Ideal Boilers is on hand to support you. Every time you install an Ideal boiler we will award you with CSR credits which can be redeemed against projects, items or man hours.

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