The connect portal and phone lines are now suspended as a result of the current measures in place to manage the current Covid-19 situation. At this time and in order to support you, we have an extended timescale of 45 days following installation for warranties to be registered. In the event that we are still not in a position to restart the service then, we will provide a further update on this to ensure that your warranties can still be registered later to ensure focus at this time remains on essential work. Please bear with us during this time as we try and keep disruption to your experience as minimal as possible.

About Us.

We are experts in providing the best heating solutions for your specifications. From in depth product information and excellent customer service to technical advice and training, we offer everything you need in one place.

Our Customer Service Charter.

At Ideal Boilers, we are committed to delivering the highest level of customer service. With more than 100 years’ experience in the heating industry, we know how important confidence and trust are to our customers. The customer charter below is our delivery promise to you.


Total Peace of Mind.

We pride ourselves on our commitment to customer service and our great products. We have a team of fully trained engineers and customer service staff available to support all our partners and their teams of contractors ensuring that collectively we provide the best service to your tenants.

Rich in Heritage.

In 2005 Ideal Boilers celebrated its centenary; a centenary of innovation, evolution and industry.

Ideal has rapidly built a reputation for high quality products that met the ever-changing demands of the marketplace. From taking boilers from basements into kitchens in the 1920s, right through to introducing pioneering high efficiency technologies, Ideal have built up a range of comprehensive and reliable products, designed with the installer and homeowner in mind.

Today, from our manufacturing facility in Hull, the company remains at the forefront of the domestic and commercial heating markets, still leading the industry in setting new standards and expanding technological boundaries. Ideal Boilers remains true to its principles of quality, innovation and value; building on its rich heritage as it looks to the future.